Support

Support and advice in one place

Here you can find quick answers to questions about HRM Nordic MUS, Masterdata, Puls and Recruitment. If you can't find what you're looking for, you can always contact us directly.

In our support FAQ you will find answers to the most frequently asked questions

Do you have a question that isn't covered by our support FAQ?

Contact our team at HRM Nordic, who are ready to help with support and professional advice.

Support FAQ for HRM Nordic MUS

Yes - you have unlimited access to create as many templates as you like.

Yes - for the fields you choose to include in your template from Employee Center, live data will be available when both the manager and the employee prepare.

You can easily run several processes at the same time with different people. It is therefore useful to be able to see how far, for example, one department is compared to another. You get a quick visual overview of this.

No - as an administrator you need to click the envelope, either one at a time or all at once, to start the process.

Yes - the system automatically sends reminders to both the manager and the employee if they do not meet the set deadlines.

Yes - as soon as both the manager and the employee have signed, the data is automatically archived and stored on the person in Employee Center.

Yes - as long as you have not signed the agreement, you can reject it and then delete the review and the project.

Support FAQ for HRM Nordic Masterdata

No - as a starting point there is no limit, and you pay for the number of people you have in the system.

A key part of data protection under the GDPR is ensuring that employees are deleted once the retention period has expired. You therefore pay for the people until you delete them.

Yes - you have administrator rights and can view, adjust, add and delete fields.

By default, every employee has an access level. Some are regular employees, others managers, and others may be super users. You decide which roles can view and edit each field.

Yes - every employee is assigned to a seat in the organisational chart. You first see the department chart and can then go into a department and see the seats. The chart can be printed.

Yes - you can extract statistics on all the fields you have set up.

Yes - a seat is a position in the organisation, and every position can have a job requirement profile. It can be compared with the person, giving you a gap analysis. The analysis can reveal development needs at the individual or organisational level.

Yes - we work with both an onboarding and a preboarding programme. Preboarding covers the practical things that need to happen internally at the start, while onboarding relates more to the employee's own programme.

Support FAQ for HRM Nordic Puls

No - you pay an amount per person per month. That way you can run unlimited surveys.

Many use it for ongoing follow-ups on internal focus areas such as processes, KPIs or items from employee satisfaction surveys. Others use the solution with customers and suppliers.

Yes - we have developed an exit survey that allows unlimited surveys during the period you purchase the solution for. If you have several entrances or shops, you can set up as many as you like and combine the data or keep it separate.

You can either enter them manually or, as we recommend, upload an Excel file with the names. We have developed a demo file that makes it easy to use and upload.

You can choose between a graphical presentation with several different layouts or export to Excel.

Yes - you can register yourself as a recipient of the statistics. You decide when you want to receive them, which period they should cover, and whether they include interpolation of data. You can also choose whether the report covers the entire organisation or a specific department.

Yes - you decide how many days after the initial invitation a reminder to respond should be sent.

Support FAQ for HRM Nordic Recruitment

Yes - you define who it should be sent to.

As administrator of the social media accounts, you can publish the job ad.

Yes - you can set up as many emails as you like and add them to your own recruitment project.

You can add as many people as you like, as long as they are set up as users in HRM Nordic.

You can send emails from the system to people who are set up as users. You can also invite them to view one or more candidates, where the recipient can rate them with stars or write comments.

Yes - we support a number of the most common languages, including Danish, German, English, Swedish and Norwegian.

Yes - we make a great effort to support and comply with the GDPR. For example, we have a CV database where candidates can edit and delete their own information. After 5 months, candidates receive an email asking them to take an active step to remain in the CV database.

Yes - we try to tailor the solutions to what suits you best. Give us a call and we will find a solution.

Yes - you can manage it by department, and also by who has the rights to administer and view the various job postings.

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